Frequently Asked Questions - Clay Cutters
What are the Clay cutters made out of?
Cutters are 3D printed with biodegradable PLA, this product is environmentally friendly and will last for years if used, cleaned, and stored properly. PLA colors may vary based on what I have in stock at time of printing.
How should I care for my earrings?
-Polymer clay is flexible and durable, however, should still be handled with care. Please do not bend the clay. Earrings should be stored in a cool, dry place, and out of the sun if they have a resin coating. When traveling, it is recommended to use a box or jewelry bag to protect them.
You can visit our "Product Care" page for more information.
How do I clean my clay cutters?
- You can use alcohol on a q-tip to remove debris. It is normal for the filament to become stained from the pigment of clay over time.
What do I do if clay gets stuck in my cutters?
-You can use a toothpick or needle tool to gently push the clay out. Do not wiggle to press with any force, as the cutter may become damaged
How do I prevent clay from sticking to my cutters?
-Work a glossy tile (ceramic, glass, or marble. Do not use a matter surface)
-Use an acrylic or stainless roller to make sure the clay is really stuck to the tile
-You can lightly coat your cutter in cornstarch to prevent it from sticking to the clay. Just be sure to wipe it off with a clean, soft brush to remove the material pre-bake, or it will bake into the clay
-You can dip your cutter in water to prevent sticking, however I highly suggest using cornstarch over soapy water (soapy water breaks down PLA material)
-Use the 1/2 cut method (cut 1/2 way through the clay, lift the cutter entirely, then cut through the remaining 1/2).
RETURN/CANCELLATION POLICY
Returned Packages
- If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.
Earrings are final sale
If they arrive damaged or break within one week of receiving them, please contact us. If your package arrives later than expected, we will not accept a return.
We do not accept returns on brass charms.
Please be aware of the materials listed in the description when ordering. Please note that brass can tarnish. We will not replace or refund items for tarnishing, or for allergic reactions to metals. If an item arrives damaged please e-mail us within one week and we can replace the item.
We are unable to cancel any orders once they are processed and/or shipped.
We do not accept returns on clay cutters. All sales are final
- If they arrive damaged or break within one week of receiving them, please contact us. If your package arrives later than expected, we will not accept a return.